Once you receive your preview, if you don't like it, let us know and we will try to fix it. If we can't fix it, then we will give you a full refund on your deposit.
Refunds work a little different with custom portraits. Because of our satisfaction guarantee, we work with you to revise your portrait until you're happy with the result.
Once you receive the design we cannot offer refunds. However, we offer unlimited revisions as long as it's within 30 days of the last revision. After that, there is a $10 revision fee to reopen your file.
Canvases and other prints
If you order a canvas print and are unhappy with the result, please send us a high quality, well-lit photo of the issue you have with the canvas (blurry, misaligned, cropped improperly, etc.).
We will correct quality issues but cannot send a new canvas if you decide to change your design after we ship the canvas. With canvases, it's even more important to make sure you're happy when you approve the design.
If you purchase this as a surprise for someone and they have revisions, you must submit revisions within 30 days of the last revision to ensure we still have your artwork on file. After 30 days, there is a $10 revision fee.
Because of this, we highly recommend asking multiple people who know the gift receiver if they think they will like the design.
Holiday Season Exception
Any purchase from November to December 15th has an extended revise period until 1/15, to ensure your gift is 100% perfect for your loved ones. Orders after December 15th have their usual 30 day revision period as stated above.