FAQs

HOW DOES SHIPPING WORK?

Sock+Key sells completely unique, designed products. Because o this shipping time can vary rom product to product, alongside other parts to our service. However we pride ourselves to have a 'best in class' service for our amazing customers like you! :-)


It takes 10-15 business days for your print to be designed. If you order a canvas with us to, your item may take a further 1-2 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking). We offer international shipping options too - no matter where you are, you can buy from us!

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

Note: if for some reason your order is never released by customs, we'll send you a replacement!

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us right away and we'll help guide you through the process.

HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?

Send us an email by click Contact Us and we'll get back to you as soon as we can!

ARE YOU AFFILIATED TO ANY OF THESE CARTOONS?                                 We are in no way associated with or authorized by the Rick and Morty owners, The Simpsons, or any other cartoon that we create designs that are inspired by and neither that entity nor any of its affiliates have licensed or endorsed us.

 

FAQ PERSONALISED PRINT QUESTIONS

HOW LONG DOES IT TAKE? 

Our team of artists work as fast as they can but sometimes we are very busy, we aim to get your hand-drawn portrait out to you within 10-15 business days. 
 

HOW IS THE PRINT SENT?

Your portrait will be digital so it will be emailed to you when its complete, ready to print or put on a mug, t-shirt whatever you decide to do with it. We also have options of sending it framed, or on a canvas (this incurs a further charge) 

WHAT IF I AM NOT HAPPY WITH THE DESIGN?

Our artists are incredibly talented and always do an amazing job, however, sometimes working from a photo we miss the essence of the person and are always ready to make revisions until you are 100% happy with your portrait.

 

DO PETS COUNT AS A PERSON?

Unfortunately yes.

 

DO I FULLY OWN THE RIGHTS TO THE PRINT ONCE I BUY IT?

Yes, absolutely, unlike some we put no restrictions on your prints, its yours to do whatever you want with.

  

PAYMENT METHOD: SHOPIFY PAYMENTS

Shopify Payments is great in that it offers exceptional buyer protection, secure gateways, and buyer-centered refund policies. We strongly recommend using Shopify Payments to complete transactions here safely and securely without credit card risks.